FAQs
What is FitOn Care?
What is FitOn Care?
FitOn Care delivers personalized virtual healthcare programs designed to help you achieve your goals from anywhere. Our licensed clinicians provide expert guidance through the Weight Loss Companion (WLC) Program, Virtual Registered Dietitian sessions, Digital Rehab, and Virtual Physical Therapy.
Who provides my care?
Your care is provided by licensed and credentialed clinicians, including Registered Dietitians and Physical Therapists. Each member of our team is experienced in virtual care and dedicated to helping you achieve lasting results through evidence-based, personalized support.
How do I get started?
Select the program that best fits your goals and complete a brief intake questionnaire. Once eligibility is confirmed, you’ll be able to book your initial consultation with a licensed clinician.
How does eligibility work for these programs?
These are insurance-based healthcare services, so eligibility varies by the member’s state and insurance plan. The brief intake questionnaire (referenced above) collects the relevant member data and determines eligibility.
Is there a separate cost for FitOn Care?
Many insurance plans cover our virtual services such as Physical Therapy, Digital Rehab, Nutrition Counseling, and the Weight Loss Companion Program. Coverage varies by plan. Most members pay nothing, while others may have a small copay (typically $10). We will check your benefits before your program begins and let you know what your plan covers.
Weight Loss Companion (WLC) Program
What is the Weight Loss Companion (WLC) Program?
The Weight Loss Companion (WLC) is a 12-week digital program that blends technology and clinical expertise to deliver effective, sustainable weight loss support.
Who is this program for?
The program is designed for individuals seeking structured, evidence-based support in their weight loss journey. Whether you are just starting out or looking to overcome a weight loss plateau, our program offers personalized coaching to suit your needs.
Is the WLC Program covered by insurance?
FitOn Care partners with several major insurance providers including BCBS, Aetna, UHC and Cigna, to offer coverage for our WLC Program. Coverage availability may vary depending on your specific health plan. We’ll work with you to help navigate insurance options and determine eligibility.
Can I pay for the WLC program with my credit card or HSA/FSA card?
Not yet but we plan to add a private pay option in the near future.
Virtual Registered Dietitian (RD) Program
What can I expect from a Virtual RD session?
During each session, your Registered Dietitian will review your goals, health history, and daily habits to create a personalized nutrition plan. You’ll receive practical guidance and accountability tailored to your preferences and medical needs.
What conditions or issues can a Registered Dietician help with?
A Registered Dietitian can assist with a wide range of conditions and issues, including weight-management, diabetes, heart disease, gastrointestinal disorders, food allergies or intolerances, eating disorders, sports nutrition, and more.
Do I need a referral to see a Dietitian?
In most cases, a referral is not required to see a Registered Dietitian. However, some insurance plans may require a referral for coverage of nutrition counseling services. If yours does, our team can assist with the referral process to ensure a smooth start.
Is nutrition counseling covered by insurance?
Yes. Coverage for nutrition counseling services varies by insurance plan. Some plans may cover all or part of the cost of your appointment with a Registered Dietitian, while others may require out-of-pocket payment. We can check with your insurance provider to check eligibility. Our team will confirm your coverage before your first appointment.
Can I pay for a registered dietitian appointment with my credit card or HSA/FSA card?
Yes.
Digital Rehab Program
What is the Digital Rehab Program?
Our Digital Rehab Program is a comprehensive, technology-enabled solution designed to help clients effectively manage and improve musculoskeletal health. Through personalized care plans and expert clinical guidance, we address pain, restore mobility, and enhance overall wellness.
Who can benefit from Digital Rehab?
This program is designed for anyone experiencing chronic pain, recovering from injuries, managing arthritis, or simply looking to enhance their physical wellness to improve flexibility and balance through guided virtual care.
How does the MSK Program work?
The program combines virtual assessments, tailored exercise plans, and educational resources to support your progress and optimize outcomes. You can conveniently access care from anywhere through our user-friendly digital platform.
What equipment do I need?
You only need a device with a camera and enough space to move comfortably. Your therapist will tailor your exercises based on what’s available to you, with or without equipment.
Is the MSK Program covered by insurance?
FitOn Care partners with several major insurance providers including Blue Cross Blue Shield, Aetna, UHC and Cigna, to offer coverage for our MSK Program. Coverage availability may vary depending on your specific health plan. We’ll work with you to help navigate insurance options and determine eligibility.
Can I pay for the Digital Rehab program with my credit card or HSA/FSA card?
Not yet but we plan to add a private pay option in the near future.
Virtual Physical Therapy
How does Virtual Physical Therapy work?
You’ll meet one-on-one with a licensed Physical Therapist through secure video sessions. Your therapist will assess your movement, create a personalized treatment plan, and guide you through exercises to support your recovery and long-term strength.
Can I use this service after surgery or injury?
Yes. Our therapists specialize in post-surgical recovery, mobility improvement, and pain management, adapting each session to your current condition and progress.
How is virtual physical therapy different from in-person therapy?
Virtual physical therapy provides the same professional care and one-on-one guidance as in-person sessions, but with added convenience and flexibility. Your licensed Physical Therapist observes your movement, offers real-time feedback, and guides you through tailored exercises-all from the comfort of your home.
Is Virtual Physical Therapy covered by insurance?
Many insurance plans - including Medicare - cover virtual physical therapy. Some plans may cover all or part of the cost of your appointment with a Physical Therapist, while others may require out-of-pocket payment. Our team will confirm your coverage before your first appointment.
Can I pay for a physical therapy appointment with my credit card or HSA/FSA card?
Yes.
Scheduling & Support
How do I schedule or manage my appointments?
Once enrolled, you can schedule, reschedule, or cancel appointments directly through your Healthie account. You’ll also receive email and text reminders before each session to help you stay on track.
How soon can I start?
Most patients are able to schedule their first session within as little as 24 hours after completing their initial questionnaire.
How can I contact support?
You can reach our care coordination team anytime at care@fitoncare.com or through the Help section in your FitOn Care portal.
READY TO CHANGE YOUR LIFE?
See if you're eligible in less than a minute.